General Questions
We have all the major jars available including Vanilla, Spigot, BungeeCord and many more. You can also upload any custom jar that you like for free, and use it instantly!
Yes. We have built a one-click ModPack installer to allow you to install any Modpack with 1 click, within 60 seconds or less. Any Modpack out there, we got it.
Yes. Uploading your own world to your server is very simple and usually takes less than 30 seconds to do. You can also contact our support team to help you out!
Our server datacenters are located in Quebec, Canada. They offer a central low-ping location for North America, and a low ping for customers in Europe.
Yes. All of our servers come with a free MySQL database that can be used with various different plugins. The database is unlimited, with no extra charge. Free for life.
Nope! Our servers and IPs are hosted by us and do not require any sort of port or IP forwarding.
Billing & Other Questions
We provide ourselves in providing one of the longest refund periods in the Minecraft hosting industry. We provide a 100% 14 day money-back guarantee. No questions asked.
Yes! Transferring your old server to HeroHoster is extremely simple. You can also contact us via ticket and we will transfer your server for free!
Yes! You are free to upgrade/downgrade your server package at any time, for no extra fee.
Yes! Connect to the IP test.herohoster.com to easily try out our hosting service. This testing server uses the 1GB plan with 1.7/1.8 spigot.
If you don't see an answer to your question, feel free to contact our support team, who are happy to assist at any time!
