In this document, “we” “us” and “our” refers to HeroHoster. “You” “client” and “customer(s)” refers to the person or persons responsible for purchasing and/or payment of any services provided by HeroHoster. By purchasing from HeroHoster, you agree that you have read, met, and will follow all rules and/or terms in this document. Failure to follow these terms will result in loss of access without refund of your service/purchase.
After your service is activated, you have exactly 14 days to specify if you would like a refund. Refunds after 14 days will not be accepted. We do not refund addons, upgrades, funds, domains, or dedicated servers. HeroHoster has full rights to suspend, cancel, or terminate your service if a dispute is open. No exceptions shall be made. HeroHoster has the right to deny a refund request for any reason.
Support is given only using our ticket system. In no way may you message staff personally without first approval.
You are responsible for paying for your invoice(s) on time, If you fail to pay your invoice on-time, your service will be suspended, and a 15% late fee will be added to your invoice. We reserve the right to terminate your service if you fail to send payment 5 days after your invoice’s due date. Disputing the chargeback will result in ALL of your service(s) to be cancelled, without warning.
HeroHoster reserves the right to; but is not limited to: stop/start your server, kill your server, suspend your server, terminate your server. HeroHoster will not be held responsible for damage caused to your server in any form or way. Using hacks or any type of malicious software to gain more resources is prohibited, and will result in loss of server access and contact of proper authorities.
HeroHoster reserves the right to stop/kill your server at any time if it is deemed you are using excessive shared resources; including storage and CPU usage. Servers are shared among clients, and if a client is affecting the collective well-being of other clients, HeroHoster has the responsibility to take action to ensure that other clients are not affected by this excessive usage. HeroHoster will take the steps necessary to ensure that all clients have enough resources, and will not unnecessarily perform usage checks.
HeroHoster is not responsible in any way for data loss of your service, denial of service attacks to your service, or any harmful acts towards your services. We are not responsible for distribution of information including that of unauthorized access to our server systems or any other loss of data. HeroHoster., shall not be held liable for any disruption, delay, or disconnection of services for any period of time.
HeroHoster is not responsible for MySQL data loss or corruption of your MySQL database. HeroHoster will not be held accountable for information lost in any process with the use of our MySQL service provided in our control panel.
HeroHoster is not responsible for PayPal disputes that have not been cancelled by the user. Any payments that have automatically been made are not our responsibility and are not eligible for a refund.